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Privacy notice

Last update: February 8, 2023

This is a courtesy translation. In case of any discrepancy, the Spanish version prevails.

In compliance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), Vitali S.A.P.I. de C.V. (hereinafter Vitalí) provides you —as the Holder of the Personal Data— with this privacy notice, so that you know how we treat the personal data you provide through our website www.vitalispa.com.mx and our VITALÍ INTRA app.

Vitalí, with address at Ámsterdam 43, Condesa, Cuauhtémoc, 06140, Mexico City, is responsible for the use and protection of your personal data, and informs you of the following:

Personal data and purposes of processing

We will use the personal data we collect from you for the following purposes:

Additionally, we will use your data for the following secondary purposes, which are not necessary but help us offer you better service and information:

If you do not want your personal data to be used for these additional purposes, you may say so with a free-form written notice delivered to Vitalí's address or by email to vivesinpeso@gmail.com. If you do not object, we will understand that you have given your consent.

Objecting to the secondary purposes will never be a reason to deny you the products or services offered by Vitalí.

Personal data we collect

To fulfil the purposes described in this notice, we will use the following personal data:

Vitalí may obtain your personal data through electronic communications with you, phone calls, WhatsApp messages or information provided through the app and/or the website www.vitalispa.com.mx. Vitalí maintains administrative, technical and physical security measures to protect personal data against damage, loss, alteration, destruction or unauthorized use, access or processing. Your personal data will not be shared with or transferred to any third party.

Exercising your ARCO rights (Access, Rectification, Cancellation and Opposition)

You have the right to know what personal data we hold about you, what we use it for and under what conditions (Access); to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have it deleted from our records when you consider it is not being used properly (Cancellation); and to oppose the use of your personal data for specific purposes (Opposition).

To exercise any ARCO right, send your request to the Privacy Department by either of these means:

Your request must include:

  1. The holder's name and address, or another means to send you our answer;
  2. A simple printed or electronic copy of an official ID (voter card, passport, professional license) or, where applicable, that of your legal representative (with a simple power of attorney signed by the holder and the representative, plus their IDs);
  3. A clear and precise description of the personal data regarding which you wish to exercise an ARCO right;
  4. Any other element or document that helps locate the personal data.

For rectification requests, also state the changes to be made and attach supporting documents. For access requests, Vitalí will deliver the data once your identity is verified, as simple copies or electronic documents, free of charge except for shipping or reproduction costs.

We will answer within 20 business days from receipt of your request, through the means you indicated.

Limiting the use and disclosure of your information and revoking consent

To limit the use and disclosure of your personal information, or to revoke your consent, submit a request through the means and procedure described for ARCO rights, stating, in the case of revocation, whether it is total or partial.

We may not always be able to fulfil your request or stop the processing immediately, since a legal obligation may require us to keep processing your data. For certain purposes, revoking your consent will mean ending your relationship with us.

Tracking technologies

On the website we use our own cookies to keep you signed in and to remember your language. You can delete them at any time from your browser settings. In the app we collect session identifiers, the operating system type and the start and end time of each session, to store your activity and show you personalized content; to delete that record you need to uninstall the app from your device.

Changes to this privacy notice

This notice may be modified or updated due to new legal requirements, our own needs regarding the products or services we offer, our privacy practices, changes in our business model or other reasons. We will keep you informed of any changes through this page.